Canceling Your GoDaddy Account

no-godaddy.jpgI cannot believe that at one point I was considering moving all my domains over to GoDaddy1. Their management interface is confusing to the point that I believe it’s intentionally confusing, so that you have a hard time figuring out exactly what charges you are incurring (there’s no single page that shows all of your charges), and when such charges will incur. When you do get one of those annoying $2.95 charges, there’s no indication on the bill as to what it was for. Well, no more! I finally bit the bullet, transferred the domains, and began trying to figure out how to cancel my account.

Like I Said, They Don’t Make It Easy

I looked and looked, and found no way to cancel my account. Searching their online help system for “cancel account” turned up nothing useful. I resorted to emailing their “tech support” – here’s the response I got, which is little more than a map through their convoluted system – hope it helps someone else out!

From GoDaddy:
How to Cancel Your Account

The following is an email I received from GoDaddy, regarding my inquiry to cancel all services:

Unfortunately Go Daddy cannot completely remove a customer account from our system for legal reasons. However, you can use the instructions below to cancel all products or services for this account, remove all payment methods from this account, and turn off all opt-in email notifications. Company policy restricts Go Daddy Customer Support representatives from making changes to customer accounts or services on behalf of the customer. You will need to make this change from within your account.

To cancel all products and services, follow the directions below:

First, log into your customer account:

  1. Go to the GoDaddy Account Login Page
  2. Log in using your account username (which may be the same as your customer number) and password

If you have trouble logging in, our password reset form may help you. You can find this form through the following link: Account Retrieval Page

Once you have logged in to your account, follow the steps below to cancel:

  1. Select ‘Payments and Renewing Items’ from the ‘Renewals & Upgrades’ menu.
  2. Check the box next to the item(s) you would like to cancel and click on the ‘Cancel Item’ button.
  3. Select ‘Cancel Now’ or ‘Cancel at Expiration Date’ in the menu that appears to the right.
  4. Click on ‘Save Changes’.

* Canceling now will immediately remove the service from your account. If you choose to “Cancel at Expiration Date” the service will remain active until the date specified and will not be renewed.

Please use the below instructions to remove a payment method from our system. Note that there must be no products or services in our system which are currently linked to that payment method before you can remove it.

  1. Select ‘Credit Card & Payment Info’ from the ‘My Account’ menu
  2. Select the radio button next to the desired payment method in the list.
  3. Click the ‘Deactivate Payment Method’ button.
  4. If there are any products or services currently associated with this item you will then be forced to move them to another payment method before you can continue.
  5. After moving any products or services to another payment method, click the ‘Save Changes’ button.

You can choose not to receive email notices by updating your customer account settings. Follow the directions below:

  1. Select ‘Account Settings’ from the ‘My Account’ menu.
  2. Click on the “Email Preference Information” link.
  3. Go through the choices and select your preference for each.
  4. When you are done, click on the green “Save Changes” button.

You can also use the “UNSUBSCRIBE” link found at the bottom of all the notices that we send out.

1Note that sometimes you want to link to a website, but you don’t want that link to count for anything in terms of Search Engine value (as search engines use the total number of inbound links to a website in their ranking algorithms). To still link to a site, but not pass any SEO relevance onto it, or even to have it count as a vote against the website you are linking to, you can use the vote-link and rel-nofollow microformats, as I did with the links to the GoDaddy home page:

<a href="" rel="nofollow" rev="vote-against" title="GoDaddy site">GoDaddy</a>

On Comments

Offensive comments will not be posted, and if you can’t spell, well then that won’t be posted either. Cheers.

121 thoughts on “Canceling Your GoDaddy Account

  1. For what it’s worth, I went on to Hostgator but found my site didn’t always load pages. Now I’m with Bluehost, which so far seems a lot solid. Time while tell, I guess;)

  2. I just switched all my domains to after the mandatory 60 day waiting period forced on me when I tried to update my contact information before my last attempt at transferring. Deleted my credit card info, and changed my password to something that hopefully I’ll never remember. DONE & DONE.

  3. I totally agree with you. This company Suck.

    have you seen the quality of the affiliate support forum?

    Almost everyone was getting this message

    “Thank you for your post. I forwarded your comments/questions to our Affiliates team for their review. Someone from that department will get back to you as quickly as possible. You may also contact them directly by emailing For more information on our Affiliates program, please visit Thank you.”

    I was lucky I found out that this company is extremely faulty…

  4. Thanks for your help. GoDaddy is such a pain in the butt. Even closing your account is a hassle. Oh well. I’m glad I’m out. Thanks again!! Very useful info.

  5. Very useful instructions. Too bad that these aren’t posted on GoDaddy! LOL! At least it works and that’s all that matters. Now I can go and find something better. Shouldn’t be too hard!

  6. haha my first website I wasn’t even with Godaddy a month I realized almost straight away that they were a joke….my domain name was registered elsewhere(namecheap) and the support I received from them was excellent…it was there 24/7 support and tutorials that helped me figure stuff out to get my site live on gocrappy never again I’m just glad I realized sooner rather than when it’s too late :) I’m going to try Arvixe if anyone has info on what they’re like post up!! please…

  7. My website hucked by a company of India, and they even didn’t help me since that was a protected site until I submitted all the documents what they asked. even I showed how I could access to my account page and gave my ID that muches with the registration name. I have too tired to deal with godaddy and their biz was is awful. I would never use their services again. You better don’t use if you would like to save money.

  8. GoDaddy I despise. Hopefully the overdue divorce is finally final.
    By no coincidence 160,000 results for google search Bob Parsons godaddy sleaze king. Probably chewing on a pencil at his desk trying to figure how to confuse/fool/deceive another .02% out of ppl.
    And GoDaddy Robert Parsons must have brain-rot to be proud of shooting elephants.

    Even Forbes magazine is disgusted, reiterating/quoting another source:

    “It’s an obnoxious, annoying, shallow, sleazy company founded by a man, Bob Parsons, who shares all of those attributes,” is what SF Weekly blogger Dan Mitchell says about the company[…]

  9. This is the worst company ever. I have never dealt with a company that works so little to please their customer.

    I moved all of my business away from this joke of a company and I highly recommend everyone do the same.

    p.s. Bob Parsons killing a wild elephant just for the sake of doing so, is exactly the mentality of this company. Adios!!!!

  10. I also left Godaddy for their greedy renewal prices, for what it would have cost me for a single year renewal at godaddy on 2 domains I moved them both to another and got 3 years!

    I closed the godaddy account as you mentioned above but with a twist. Under my account, settings I changed the account owners information to garbage as I really no longer want them to have any contact information about me. In todays world with hacker getting into everywhere I wanted to limit my exposure. And considering I will never go back to them anyway.

    In the beginning godaddy was cool, they had great 800 tech support, their prices were reasonable but now they have gone down hill, the last few tech support questions were on my dime and I knew more then they did (which is crazy).

    A very happy EX-Godaddy customer!

  11. I am dire need of cancelling everything on my account, but for the life of me do not see the ‘Renewals & Upgrades’ menu. Could someone point me in the right direction? Thank you.

  12. I am (was) an Italian user of GoDaddy. I just finished a 10 minutes call with their customer support. As I asked to delete my account, they verified it by asking for my user ID and PIN and then they kindly told me they opened a ticket to delete the account.

    Apparently, you can’t do it on the website, but by phone it works.

  13. godaddy not only stinks but releases all your privacy information to web sites like, and this site will not remove your info. this is amazing how on their web site they say they will not release private information without your permission, yet I never gave them permission to release my info related to domains names and now I found it out there for all the domains I created.

  14. In “My Account” headings are “Products”, Payments”, “Renewals” etc! No mention of “Payments and Renewing Items”, therefore no menu to follow. Am I missing something? Help, please!

  15. I deleted as much information as possible, set the name/address to some mickey-mouse info and put in a non-existent email address – so hopefully they’ll get tired of bouncing emails. I tweeted them and their reply was “You can not delete an account, however you can cancel active items, remove payment information, and delete contact info to make the account inactive. Please contact our live support by phone or chat for assistance with that process.” I then asked them if that was legal – so far no reply!

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